User manual for the creation and management of content on the booking and sales service of your experiences on the platform Bricchi de mâ – Park Museum Tigullio

If you are an Institution, a Body, an Association, a Cooperative, a Company, a Business, a Producer, a Tourist Guide, an Environmental Hiking Guide, a sports instructor, etc. become a partner of Bricchi de mâ – Parco Museo Tigullio and use our services to promote, book and sell your sustainable and responsible tourism experiences!

1. Sign-in

1.a Register your profile

To become a partner of Bricchi de mâ – Parco Museo Tigullio, fill out the online form. You will be guided through some simple questions, useful for gathering the information needed to best describe your mission or your professionalism. Read the General Terms and Conditions of Contract and Use of the platform carefully

The name, a short description, the logo and the most beautiful images of your business are the first step from which to start to become part of the Bricchi de mâ – Parco Museo Tigullio community. Users consult this information to find out who you are.

Once you have completed registration, check your inbox. that you provided when registering. It may take a few days, after which you will receive via email from the address no-reply@bricchidema.it the credentials needed for the first access to your Reserved Area of ​​the Content Manager (webCMS). If so, check that the email is not in the Spam box.

1. Log-in

2.a. Log in to your profile

Use the credentials you received via email from no-reply@bricchidema.it to access your Reserved Area of ​​the Content Manager (webCMS). If so, check that the email is not in the Spam box.

For security and confidentiality reasons, upon first access we ask you to change the temporary password you received via email with one of your choice, which must comply with some security criteria indicated by the Platform. Check the Remember me option if you want your web browser to keep the active Profile even during your inactivity.

If you have forgotten your access credentials, click Forgot password and follow the simple process to restore your Profile.

If you encounter difficulties, if you have doubts or questions, you can contact our Help Center at any time. Upon your first access, you will be asked to register. If you wish, you can use the same credentials you use to access your Reserved Area.

3. Create, edit and delete an experience

3.a Choose the Location where your experience takes place

Click Manage at the top. In the drop-down menu, click the Location item to access the places your Profile is associated with on Bricchi de mâ – Parco Museo Tigullio. If your profile is associated with a long list of Locations, you can use the text bar to perform a convenient search. Once you have selected the Location you are interested in, its name is highlighted in green.

If you would like to add a Location, send your proposal to the Help Center.

3.b Describe your experience!

Once you have selected the Location, click Add to create a new experience and access its description page. If your profile manages more than one, select the Owner for whom you are editing this experience from the drop-down menu (e.g. Park Authority, Guide Association, etc.), among those available. If the Owner you are connected to is not available, contact the Help Center.

 

In the following fields, enter the following information:
Title: The title of the experience;
Description: Fill in this field by providing as much information about your experience as possible: date, time, meeting points, description of the itinerary/activity, contact information, etc.;
Tips: Provide suggestions that you consider useful and important for your users, such as suggestions for appropriate clothing and equipment;

Items marked with an asterisk (*) are mandatory.

 

Attention:
– For all fields, remember to introduce the English translation, which is activated by clicking the flag above each field.

3.b Sports, Culture, Nature… choose in which Categories your experience is available to end users.

From those available, in the Categories section, check one or more items that best describe the experience you are proposing. If there is a Category missing that you feel would best represent your experience, suggest adding it to the Help Center.

3.c Contacts, Services, Accommodation and other useful Attributes.

Click the Add button, and use the drop-down menu to insert the Attributes that are highlighted to better describe the experience you are offering to end users.

Among these: length of the itinerary; duration; difficulty; accessibility; recommended period; available languages. Each Content associated with the attribute is sensitive to the attribute itself. For example, by choosing the “Difficulty” attribute, enter consistent values ​​in the “Content” field, such as “Easy, Intermediate, Difficult; T, E, EE, EEA; WT1, WT”, etc.”.

Attention:
– Remember to insert the English translation for each edited Attribute.

3.d More content and Cancellation and Refund Policy

Like all fields not marked with an asterisk (*), the More Content and Cancellation and Refund Policy sections are optional. Use them to insert links to external resources that enrich and improve the interpretation of your experience (e.g. maps, videos, publications, audio content, etc.) and to describe the methods with which cancellations and refunds are managed, if available.

3.e Metadata and SEO for web indexing

Fill in all the fields in the MetadataSEO section with the most important keywords that describe your experience. Search engines (e.g. Google, Bing) use this information to improve the indexing of your experience on search engines.

3.f Pricing

Enter the final price in euros (€), including all charges, that the end user is required to pay you at the time of booking for the enjoyment of the experience. Enter the value 0.00 if the experience is offered free of charge. Click Add to enter more than one price range, to which you can associate a specific category (e.g. members, children, etc.) that you describe both in Italian and in the English translation.

In the Income column you have immediate evidence, in relation to the final price you set, of the collection net of the commissions applied by Bricchi de mâ – Tigullio Park Museum. This amount is calculated based on the Range applied by the Platform at the time of editing.

 

Items marked with * are mandatory.

Attention:
– For all filled fields, enter the English translation by clicking the flag next to each field.

3.g Accessibility typologies

Define how the public can access your experience:

  • Free access: experiences available all year round without the need to book. E.g. hiking and MTB routes, etc.
  • Activable by contact: experiences for which users must contact the host for activation. E.g. educational trips, etc.
  • Agenda, free access, without booking: experiences characterised by the frequency in the calendar, free and without capacity constraints. E.g. parties and celebrations, etc.
  • Agenda, free access, booking mandatory: experiences characterised by the frequency in the calendar, free and with capacity constraints. E.g. institutional guided tours, association activities, etc.
  • Agenda, for a fee, corresponding to experiences characterised by the calendar, with capacity constraints and for a fee. E.g. excursions, guided tours, workshops, etc.

Use the Maximum Capacity, Minimum Participants, Start Date, End Date, Start Time and Minutes, End Time and Minutes, and Recurrence Days fields to define the specific characteristics of the experience you are offering.

 

Attention:
– You can change the calendar dates of any “Calendar” experience at any time.
– Once saved, an “Open Access” experience cannot be converted to a “Calendar” experience, and vice versa.
– The Start Date and End Date fields, which are also required for Open Access experiences, correspond to the times when the first and last recurrences occur. For example, use the season start and end date for an experience (e.g. excursion) that has multiple recurrences during this time frame.

3.h Meeting place of experience

Enter the exact address of your experience meeting point, which is where participants gather on the date and time you have indicated on your calendar to start the experience. For locations that do not have an exact address, drag the map to place the meeting point exactly where the pin is located.

 

Attention:
– Check the correctness of the corresponding location on the map.

3.i Save

Once you have completed the description of your experience, click the Save button in the top right.

3.j Add images

In the Experiences menu on the left, select your experience from those available. Click the dotted rectangle next to the Gallery section and browse the folders on your computer to select the images that best represent your experience, one by one.

 

Attention:
– Each image must be in JPG format, maximum size 1MB.

4. Add, edit, and delete one or more replicas of a calendar experience

4.a Add, edit or delete calendar replies

In the Experiences menu on the left, select your experience from those available. If your experience is of the Calendar type, use the Events section to add, delete or modify the characteristics of each replica. For each replica you are asked to fill in the data:

  • Start day, hour and minutes: the moment you give your audience an appointment to begin the experience
  • End day, hour and minutes: the moment you expect your experience to end
  • Maximum number of participants (Pax): the maximum number of physical people you estimate can be present at the same time during your experience
  • Status, Active, Deleted and Cancelled

You can cancel at any time a performance that has no reservations yet or that has not reached the minimum number of participants set.

5. Check your experience bookings and sales

5.a Consulta le Prenotazioni relative a tutte le tue esperienze

Click Manage at the top. In the drop-down menu, click Reservations to access the list of reservations made by users for your experiences. Use the “text and dates” fields to narrow down your search. In the table below, each row corresponds to a reservation for which it reports the information in the column:

  • Partner: the person who offers the experience that is the subject of this booking
  • Locations: Location where the experience that is the subject of the booking takes place
  • Experience: type of experience that is the subject of the booking
  • Events: start and end date and time of the experience that is the subject of the booking
  • Customer (pax): name and surname of the person who made the booking, followed by the number, in brackets, of the total number of people for whom the booking was made
  • Voucher: unique alphanumeric booking code for the experience, which coincides with the one printed on the electronic voucher given to the user
  • Confirmed: date and time of confirmation or “NO”, if the user has not finalized his booking

The last column on the right allows you to perform some useful Actions to verify and refine the reservations made by your users:

  • to view the voucher of a successfully completed booking
  • to email the user a voucher for a successfully completed booking
  • indicates an uncompleted payment and an unconfirmed reservation
  • to clear an uncompleted booking

5.b View Reservations for a specific replica of your experience

Clicking on the Management menu opens a drop-down menu. Click on the Location and then the name of the Experience you wish to consult to access the list of reservations made by users for each of the Replicas in the calendar. In the table below, each row corresponds to a Replica, for which it reports the information in the column:

  • Date: day and time of the Replica being consulted
  • Pax/Max: Number of reservations completed in relation to the Maximum Capacity Number you have defined
  • Status: the status of the experience

In the case of a Replica that has already received reservations, click the down arrow V to expand the list of users who have completed their reservation. In the table below, each row corresponds to a reservation, for which the information is reported in the column:

  • email: the user who made the reservation
  • Pax: number of people for whom the reservation was made
  • Authenticated: date of the reservation, if completed
  • Payment: payment status, if applicable

5.c View Payments for all your experiences

Clicking on the Management menu opens a drop-down menu. Click the Payments item to access the list of Payments made by users for your experiences. Use the text and date fields to narrow down your search. In the table below, each row corresponds to a payment, about which the information is reported in the column:

  • Partner: the person who offers the experience that is the subject of this payment
  • Experience: Title of the experience that is the subject of this payment
  • Event Date: Date on which the experience is scheduled
  • Transaction Date: date on which the user made the payment
  • Customer: Name, Surname and Email of the owner who made the payment
  • Amount: Final price paid by the user
  • Commission VAT included: Commission retained by the Platform for this transaction, all charges included
  • Collection Date: Enter the date on which you collected the payment for this experience from the Platform
  • Commission paid: Check this flag to record the payment of the commission due

 

Click the Excel button at the top right to download the payment table in relation to the criteria (text and data) you enter in the search bar on the left.

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